Currently available in Los Angeles and New York City. More services and cities coming soon!

Terms & Conditions

Welcome to Updone! These Terms and Conditions ("Agreement") govern your use of our platform located at www.updone.com (the "Site") and our services (collectively, the "Services"). By accessing or using our Services, you agree to comply with and be bound by these terms. If you do not agree to these Terms, you must not use the Services.

Scope of Updone Services

  1. Platform Use: Updone operates an online platform that allows users ("Hosts") to connect with service providers ("Talent") who provide event staffing services.
  2. Service Agreement: When a Host posts a staffing request, and a Talent responds, a contract ("Staffing Agreement") is created between the Host and the Talent. Updone acts as a facilitator but is not a party to these agreements.
  3. Modifications: Hosts can modify or cancel staffing requests before an offer is accepted. If an offer is accepted, the Staffing Agreement is binding unless otherwise modified or canceled under the agreed-upon terms.

User Eligibility and Responsibilities

  1. Age Requirement: You must be at least 18 years of age to use our Services.
  2. Account Responsibility: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree not to share your account with others.
  3. Compliance with Laws: Users must comply with all applicable laws and regulations, including employment laws, when using the Services.

SMS Communications

  1. Consent to Receive SMS Messages: By creating an account or using the Updone platform, you consent to receive SMS messages from Updone related to our services, including but not limited to, notifications about your account, booking confirmations, and promotional offers. Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP to any message.
  2. Opting Out: If you wish to stop receiving SMS messages from Updone, you can opt out by replying STOP to any SMS message you receive from us. Upon receiving your opt-out request, we will send you a confirmation message and cease sending SMS messages to your number, except for administrative messages confirming your opt-out or as required by law.
  3. Help and Support: For assistance regarding our SMS communications, reply HELP to any SMS message you receive from Updone, or contact our customer support at [email protected]. Standard message and data rates may apply.
  4. Data Privacy: We respect your privacy. Your mobile number will be used solely for the purposes outlined above and will not be shared with third parties for their marketing purposes without your explicit consent. For more information on how we handle your personal data, please refer to our Privacy Policy at https://www.updone.com/privacy-policy.

Fees and Payments

  1. Service Fees: Updone charges a service fee for connecting Hosts with Talent. Hosts are required to pay the agreed-upon rate for the Talent’s services, along with any applicable service fees, upon agreement.
  2. Payment Terms: Payments are processed through our third-party payment provider. By using our Services, you agree to their terms and conditions.
  3. Refunds: Refunds are available only under certain conditions, such as cancellations before services are rendered or if Updone determines the Talent did not meet agreed service levels.

Cancellations and Modifications

  1. Host Cancellations: Hosts can cancel requests before a Talent has accepted the job. If a Host cancels after the Talent accepts, cancellation fees may apply.
  2. Talent Cancellations: Talent may cancel an accepted staffing job only in emergencies, and failure to show up for the job without notice can result in penalties or removal from the platform.
  3. Dispute Resolution: Updone encourages users to resolve disputes directly. In cases where disputes cannot be resolved, Updone may intervene and make a final decision based on available evidence.

Money-Back Guarantee

At Updone, we’re committed to delivering dependable, high-quality service experiences. If a Talent fails to perform the job as promised, you may be eligible for a full or partial refund under our Money-Back Guarantee.

  1. When a Refund May Apply

    You may qualify for a refund if:

    • The Talent does not show up to the scheduled event without adequate notice.
    • The agreed-upon services are not completed.
    • The service provided is substantially below the expectations set at the time of booking.
  2. What’s Not Covered

    Refunds will not be issued if:

    • The Client cancels outside of the allowed cancellation policy.
    • The Talent is prevented from completing the service due to emergencies, acts of nature, or issues caused by the Client or venue.
    • The Client fails to provide essential access, instructions, or materials needed to perform the service.
  3. How to Request a Refund

    To file a claim:

    • Contact our support team within 7 days of the scheduled service.
    • Describe the issue in detail and include any relevant evidence (messages, photos, etc.).

    Respond to any follow-up questions so we can complete our review.

  4. Review and Resolution

    Once a claim is submitted:

    • We’ll acknowledge your request within 3 business days.
    • Our team will investigate the situation and may reach out to both parties.
    • If your request is approved, we’ll issue a refund within 14 days of resolution.
  5. Guarantee Limitations

    Refunds are limited to the total amount paid for the affected booking. Updone is not liable for any indirect or consequential damages beyond the service fee.

  6. Policy Updates

    This Money-Back Guarantee may be updated or discontinued at any time. Changes do not affect valid claims submitted before the effective date of any update.

Use of Personal Information

  1. Privacy: The use of our Services is subject to our Privacy Policy, which describes how we collect, use, and share personal information.
  2. Data Sharing: Updone may share user information with other users as necessary to facilitate staffing arrangements.

User Conduct

  1. Prohibited Uses: You may not use our platform for illegal, harmful, or fraudulent activities. This includes providing false information, violating third-party rights, or engaging in harassment or discrimination.
  2. Content License: By posting information on the platform (e.g., reviews, job requests), you grant Updone a non-exclusive, worldwide, royalty-free license to use, display, and distribute this content for the purposes of operating the Services.

Limitation of Liability

  1. No Guarantees: Updone does not guarantee the performance of Talent or the suitability of job postings. All transactions are between Hosts and Talent, and Updone disclaims liability for any direct or indirect damages resulting from interactions on the platform.
  2. Maximum Liability: Updone’s liability to you for any damages arising from your use of the Services is limited to the total fees paid by you to Updone in the six months preceding the event giving rise to liability.

Termination

  1. Termination by User: You may terminate your account at any time by contacting customer support.
  2. Termination by Updone: Updone reserves the right to suspend or terminate accounts that violate these terms or engage in behavior detrimental to the platform or other users.
  3. Effect of Termination: Termination of an account does not relieve the user from fulfilling any outstanding obligations under a Staffing Agreement made prior to termination.

Dispute Resolution

  1. Governing Law: This Agreement is governed by the laws of California, USA.
  2. Mediation: In the event of a dispute between users that cannot be resolved, Updone may provide assistance or refer the matter to an independent mediator.

Dispute Resolution

Updone reserves the right to modify these terms at any time. Any changes will be posted on this page, and your continued use of the Services following changes will constitute acceptance of the updated terms.

Terms & conditions

Welcome to Updone! These Terms and Conditions ("Agreement") govern your use of our platform located at www.updone.com (the "Site") and our services (collectively, the "Services"). By accessing or using our Services, you agree to comply with and be bound by these terms. If you do not agree to these Terms, you must not use the Services.

Scope of Updone Services

  1. Platform Use: Updone operates an online platform that allows users ("Hosts") to connect with service providers ("Talent") who provide event staffing services.
  2. Service Agreement: When a Host posts a staffing request, and a Talent responds, a contract ("Staffing Agreement") is created between the Host and the Talent. Updone acts as a facilitator but is not a party to these agreements.
  3. Modifications: Hosts can modify or cancel staffing requests before an offer is accepted. If an offer is accepted, the Staffing Agreement is binding unless otherwise modified or canceled under the agreed-upon terms.

User Eligibility and Responsibilities

  1. Age Requirement: You must be at least 18 years of age to use our Services.
  2. Account Responsibility: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree not to share your account with others.
  3. Compliance with Laws: Users must comply with all applicable laws and regulations, including employment laws, when using the Services.

SMS Communications

  1. Consent to Receive SMS Messages: By creating an account or using the Updone platform, you consent to receive SMS messages from Updone related to our services, including but not limited to, notifications about your account, booking confirmations, and promotional offers. Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP to any message.
  2. Opting Out: If you wish to stop receiving SMS messages from Updone, you can opt out by replying STOP to any SMS message you receive from us. Upon receiving your opt-out request, we will send you a confirmation message and cease sending SMS messages to your number, except for administrative messages confirming your opt-out or as required by law.
  3. Help and Support: For assistance regarding our SMS communications, reply HELP to any SMS message you receive from Updone, or contact our customer support at [email protected]. Standard message and data rates may apply.
  4. Data Privacy: We respect your privacy. Your mobile number will be used solely for the purposes outlined above and will not be shared with third parties for their marketing purposes without your explicit consent. For more information on how we handle your personal data, please refer to our Privacy Policy at https://www.updone.com/privacy-policy.

Fees and Payments

  1. Service Fees: Updone charges a service fee for connecting Hosts with Talent. Hosts are required to pay the agreed-upon rate for the Talent’s services, along with any applicable service fees, upon agreement.
  2. Payment Terms: Payments are processed through our third-party payment provider. By using our Services, you agree to their terms and conditions.
  3. Refunds: Refunds are available only under certain conditions, such as cancellations before services are rendered or if Updone determines the Talent did not meet agreed service levels.

Cancellations and Modifications

  1. Host Cancellations: Hosts can cancel requests before a Talent has accepted the job. If a Host cancels after the Talent accepts, cancellation fees may apply.
  2. Talent Cancellations: Talent may cancel an accepted staffing job only in emergencies, and failure to show up for the job without notice can result in penalties or removal from the platform.
  3. Dispute Resolution: Updone encourages users to resolve disputes directly. In cases where disputes cannot be resolved, Updone may intervene and make a final decision based on available evidence.

Money-Back Guarantee

At Updone, we’re committed to delivering dependable, high-quality service experiences. If a Talent fails to perform the job as promised, you may be eligible for a full or partial refund under our Money-Back Guarantee.

  1. When a Refund May Apply

    You may qualify for a refund if:

    • The Talent does not show up to the scheduled event without adequate notice.
    • The agreed-upon services are not completed.
    • The service provided is substantially below the expectations set at the time of booking.
  2. What’s Not Covered

    Refunds will not be issued if:

    • The Client cancels outside of the allowed cancellation policy.
    • The Talent is prevented from completing the service due to emergencies, acts of nature, or issues caused by the Client or venue.
    • The Client fails to provide essential access, instructions, or materials needed to perform the service.
  3. How to Request a Refund

    To file a claim:

    • Contact our support team within 7 days of the scheduled service.
    • Describe the issue in detail and include any relevant evidence (messages, photos, etc.).

    Respond to any follow-up questions so we can complete our review.

  4. Review and Resolution

    Once a claim is submitted:

    • We’ll acknowledge your request within 3 business days.
    • Our team will investigate the situation and may reach out to both parties.
    • If your request is approved, we’ll issue a refund within 14 days of resolution.
  5. Guarantee Limitations

    Refunds are limited to the total amount paid for the affected booking. Updone is not liable for any indirect or consequential damages beyond the service fee.

  6. Policy Updates

    This Money-Back Guarantee may be updated or discontinued at any time. Changes do not affect valid claims submitted before the effective date of any update.

Use of Personal Information

  1. Privacy: The use of our Services is subject to our Privacy Policy, which describes how we collect, use, and share personal information.
  2. Data Sharing: Updone may share user information with other users as necessary to facilitate staffing arrangements.

User Conduct

  1. Prohibited Uses: You may not use our platform for illegal, harmful, or fraudulent activities. This includes providing false information, violating third-party rights, or engaging in harassment or discrimination.
  2. Content License: By posting information on the platform (e.g., reviews, job requests), you grant Updone a non-exclusive, worldwide, royalty-free license to use, display, and distribute this content for the purposes of operating the Services.

Limitation of Liability

  1. No Guarantees: Updone does not guarantee the performance of Talent or the suitability of job postings. All transactions are between Hosts and Talent, and Updone disclaims liability for any direct or indirect damages resulting from interactions on the platform.
  2. Maximum Liability: Updone’s liability to you for any damages arising from your use of the Services is limited to the total fees paid by you to Updone in the six months preceding the event giving rise to liability.

Termination

  1. Termination by User: You may terminate your account at any time by contacting customer support.
  2. Termination by Updone: Updone reserves the right to suspend or terminate accounts that violate these terms or engage in behavior detrimental to the platform or other users.
  3. Effect of Termination: Termination of an account does not relieve the user from fulfilling any outstanding obligations under a Staffing Agreement made prior to termination.

Dispute Resolution

  1. Governing Law: This Agreement is governed by the laws of California, USA.
  2. Mediation: In the event of a dispute between users that cannot be resolved, Updone may provide assistance or refer the matter to an independent mediator.

Dispute Resolution

Updone reserves the right to modify these terms at any time. Any changes will be posted on this page, and your continued use of the Services following changes will constitute acceptance of the updated terms.

Let’s find a Talent for your
upcoming event or project!

We’ll help you find the best talent in a blink.

footer

Need expert staff for your next event? Updone is your solution. We connect you with skilled bartenders, waiters, and event helpers to elevate any occasion. Whether it's a grand party or a small gathering, find the perfect team to bring your event to life.

Copyright © 2025 Updone. All rights reserved.

About UsContact UsTerms & ConditionsPrivacy Policy