Currently available in Los Angeles and New York City. More cities coming soon!
Effective Date: September 13, 2026
Last Updated: September 13, 2026
PLEASE READ THESE TERMS CAREFULLY. THESE TERMS CONTAIN IMPORTANT PROVISIONS REGARDING YOUR LEGAL RIGHTS, INCLUDING AN AGREEMENT TO RESOLVE CERTAIN DISPUTES THROUGH INDIVIDUAL BINDING ARBITRATION AND A CLASS ACTION WAIVER, TO THE EXTENT PERMITTED BY LAW.
These Terms of Use ("Terms") constitute a legally binding agreement between you and Updone, the operator of Updone.com ("Updone," "we," "us," or "our"), and govern your access to and use of the Updone website, applications, communications systems, payment functionality, and related services (collectively, the "Platform").
By creating an account, accessing or using the Platform, posting a Service Request, submitting or accepting an offer, booking Talent, accepting a booking, making or receiving a payment, or otherwise using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any policies, rules, guidelines, or supplemental terms incorporated into these Terms by reference.
If you do not agree to these Terms, you may not access or use the Platform.
"Business Day" means Monday through Friday, excluding U.S. federal banking holidays.
"Service Request" means any request, project, task, job, assignment, engagement, booking opportunity, or other request for services posted or arranged through the Platform.
"Services" means any services offered or performed by Talent for Clients through or in connection with the Platform, regardless of service category.
"Client" means any individual or business using the Platform to seek, communicate with, book, or receive Services from Talent.
"Talent" means an independent service provider or independent business using the Platform to offer or provide Services to Clients.
"User" means any person or entity accessing or using the Platform, including Clients and Talent.
"Service Agreement" means the separate agreement formed directly between a Client and Talent when the Client accepts Talent's offer or otherwise books Talent through the Platform.
"Payment Service Provider or PSP" means Stripe or any other third-party company Updone uses to process, hold, transfer, receive, refund, or facilitate payments.
Updone operates an online marketplace and referral platform that enables Clients seeking Services to connect and contract directly with independent Talent offering those Services.
Updone provides marketplace, referral, communications, administrative, technology, and payment-facilitation services.
Updone does not itself provide the Services advertised, requested, booked, or performed through the Platform.
Talent, not Updone, performs Services for Clients.
Clients independently select the Talent they wish to engage.
Talent independently decides which opportunities to pursue and which Clients and engagements to accept.
Except where expressly stated otherwise, Updone is not a contracting participant in the Service Agreement between a Client and Talent.
Neither the availability of the Platform nor Updone's facilitation of a transaction creates an employment, agency, partnership, joint venture, franchise, fiduciary, or similar relationship between Updone and any User.
Talent using Updone are independent businesses or independent service providers offering services to Clients.
Talent are customers and users of Updone's marketplace, referral, and administrative services. Talent are not employees of Updone.
Updone does not employ Talent to perform Services.
Talent acknowledge and agree that:
Talent provide Services to Clients under Talent's own name or business name and not as employees or representatives of Updone.
Talent are responsible for determining whether to offer their Services for any Service Request.
Talent may accept or reject any Service Request, Client, offer, proposed rate, or Service Agreement before accepting it, without penalty from Updone solely because Talent declined the opportunity.
Once Talent voluntarily accepts a Service Agreement, Talent assumes contractual obligations to the Client and may be subject to consequences under these Terms for failing to fulfill those accepted obligations.
Talent may maintain their own independent clientele.
Talent may advertise, solicit, and provide services to the general public.
Talent may perform services through other marketplaces, referral services, agencies, businesses, or competing platforms.
Talent are not required to work exclusively through Updone.
Talent determine their own availability.
Talent may propose, set, negotiate, accept, or reject the rate for a Service Request.
Any suggested rates, market information, pricing guidance, or estimates displayed by Updone are informational only unless expressly stated otherwise. Talent remain free to propose, accept, reject, or negotiate rates through the Platform.
Talent may negotiate scheduling, hours, scope, responsibilities, and other terms directly with the Client through the Platform.
Talent exercise their own independent business judgment in deciding whether a Service Request is profitable, appropriate, safe, and suitable for them.
Talent are responsible for the manner and means by which they perform Services, subject to the mutually agreed scope of the Service Agreement and reasonable safety, access, legal, location-specific, and service-specific requirements.
Updone does not supervise Talent while Services are being performed.
Updone does not control how Talent performs Services.
Updone does not require Talent to attend employee meetings, maintain employee schedules, request permission for absences, work minimum hours, or accept a minimum number of Service Requests.
Talent do not receive wages, salaries, paid leave, health insurance, retirement benefits, unemployment benefits, workers' compensation benefits, or other employee benefits from Updone.
Talent are responsible for their own ordinary business expenses.
Talent are responsible for supplying the tools, equipment, materials, and supplies customarily necessary for the Services they offer, except for items that the Client or another responsible person or entity has agreed to supply.
Nothing in these Terms is intended to waive or eliminate any right that cannot lawfully be waived.
The legal classification of a person depends on applicable law and the actual relationship among the relevant persons and entities, and these Terms will not override any non-waivable legal requirement.
Talent represent and warrant that they:
Updone may retain certifications and related records as required by applicable law.
Clients independently determine whether Talent is appropriate for a Service Request.
Clients are responsible for reviewing Talent profiles, ratings, experience, credentials, communications, offers, and other available information before making a booking decision.
Clients agree to provide complete and accurate information regarding the requested Services, including, as applicable:
Clients must promptly update materially inaccurate or changed Service Request information.
Clients may communicate directly with Talent regarding the desired result, service requirements, schedule, location or delivery method, deliverables, and scope of Services.
Updone does not authorize Clients to treat Talent as employees of Updone.
If a Client is a business, the Client is responsible for determining and complying with any laws concerning its relationship with Talent.
Where required by California law, a business Client represents that the services obtained through Updone satisfy applicable requirements governing the use of independent service providers through referral agencies, including requirements concerning services regularly provided by the Client's employees or services within the Client's usual course of business.
Users must provide truthful, current, and complete information when registering.
Users may not:
Users are responsible for maintaining the confidentiality and security of their login credentials and for activity occurring through their accounts.
Users must promptly notify Updone of suspected unauthorized access.
Updone may require identity verification before allowing a User to participate in certain Platform activities or receive payments.
Updone may use identity verification, credential review, background screening, reference checks, ratings, account history, or other procedures designed to improve marketplace trust and safety.
Where legally required, background checks will be conducted only after any separate notices, disclosures, authorizations, or consents required by applicable law.
Any designation such as “verified,” “vetted,” “pre-vetted,” “licensed,” “certified,” “background checked,” “top rated,” “preferred,” “professional,” or similar terminology means only that the User or account has completed the particular Updone process or met the particular criteria associated with that designation at the relevant time.
Such designations are not an endorsement, warranty, guarantee, certification, or representation by Updone that Talent is safe, qualified, competent, insured, properly licensed for every Service Request, or suitable for a particular Client.
Clients remain responsible for independently evaluating Talent.
Clients may post Service Requests through the Platform.
Talent may submit offers or otherwise indicate their willingness to perform a Service Request.
Unless otherwise indicated by the Platform, no Service Agreement is formed merely because Talent views, responds to, discusses, or submits an offer for a Service Request.
When a Client accepts a Talent offer or books Talent through the Platform, the Client and Talent enter into a legally binding Service Agreement directly with each other.
The Service Agreement includes:
Updone is not a contracting participant in the Service Agreement.
Updone's facilitation of communications, booking, payments, reviews, customer support, or dispute assistance does not make Updone a contracting participant in the Service Agreement.
Client and Talent are responsible for fulfilling their respective contractual obligations to each other.
Talent may freely determine whether to pursue a Service Request.
Talent will not be penalized by Updone solely because Talent declines a Service Request, declines a Client, rejects a proposed rate, or chooses not to enter into a Service Agreement.
However, after voluntarily entering into a Service Agreement, Talent is expected to honor that agreement.
Repeated failures to perform accepted bookings, abandonment of accepted Service Agreements, material breaches of accepted Service Agreements, fraud, safety violations, or other violations of these Terms may result in account restrictions or suspension.
Such enforcement is based on failure to comply with accepted contractual or Platform obligations and not on Talent's decision to reject future opportunities.
Talent determine, propose, negotiate, or voluntarily accept their rates through the Platform.
A Client may post a proposed budget or rate.
Updone may display suggested pricing, historical pricing, market ranges, or other pricing information.
Any such pricing information is informational and does not require Talent to accept a particular rate.
Updone's Platform fee or service fee, if charged to a Client, is separate from the rate agreed between Client and Talent unless clearly disclosed otherwise.
Where applicable law requires that Updone's referral or marketplace fee not be deducted from Talent's negotiated rate, Updone will administer fees accordingly.
Third-party payment processing charges applicable to a payout may be charged or deducted where disclosed to the affected User and permitted by law.
When a Client books Talent, the Client authorizes the applicable charges displayed during checkout.
The amount may include:
Updone may use a third-party Payment Service Provider to collect and hold or reserve funds associated with a booking.
The Client authorizes Updone and the PSP to charge the Client's selected payment method as necessary to administer the transaction.
A charge appearing on a Client's payment method does not necessarily mean funds have been released to Talent.
After completing the Services, Talent may request release of payment through the Platform.
If Talent performed additional work, time, quantity, deliverables, or Services beyond the original Service Agreement, Talent should submit those additional amounts through the Platform.
The Client may approve, reject, or dispute requested additional amounts.
Talent must not falsely claim hours, services, expenses, or amounts not actually earned or agreed.
After Talent requests payment release, the Client will be notified and given an opportunity to:
Unless a different timeframe is displayed for the applicable booking, Updone may provide the Client approximately twenty-four (24) hours after notice of a release request to approve the payment or raise a dispute.
If a Client does not timely approve or dispute a properly submitted payment request, Updone may review the available information and may authorize payment release on the Client's behalf.
Updone may extend this period where reasonably necessary to investigate suspected fraud, unauthorized transactions, safety incidents, chargebacks, technical problems, disputes, or other unusual circumstances.
Updone is not required to automatically release payment where Updone reasonably believes additional review is appropriate.
Once the Client releases or authorizes release of payment, Updone will submit the applicable payout for processing through Updone's designated payment system or Payment Service Provider.
Funds are generally expected to arrive in Talent's designated payout account within three to five (3-5) Business Days after the Client releases payment.
The three-to-five-Business-Day period is a normal processing estimate and is not a guarantee that funds will become available in Talent's account at a particular date or time.
Actual payout timing may vary because of circumstances including:
A Client's release of payment means the transaction has been authorized to proceed through the payout process. It does not mean that funds have been instantaneously deposited into Talent's account.
Updone is not responsible for delays attributable to a Payment Service Provider, bank, financial institution, payment network, incorrect payout information supplied by Talent, or other circumstances outside Updone's reasonable control.
Talent is responsible for maintaining accurate and current payout information.
If a payout fails because Talent supplied incorrect or incomplete information, Updone may require corrected information before attempting the payout again.
Updone may use Stripe or another third-party provider for payment processing.
Users authorize Updone to provide information reasonably necessary for the PSP to process transactions, verify identity, prevent fraud, comply with law, and administer payouts.
Use of a PSP may also be subject to that provider's terms.
Updone does not control a PSP's banking network, settlement system, transfer schedule, risk procedures, or account-availability decisions.
Updone may delay, withhold, reverse, or decline a transaction where reasonably necessary because of:
Nothing in this section permits Updone to withhold undisputed amounts contrary to applicable law.
If the Services exceed the originally agreed time, quantity, deliverables, or scope, Talent and Client should agree to the additional work, rate, or compensation through the Platform whenever reasonably possible.
Talent may submit a request for additional payment.
Client authorization may be required before additional amounts are released.
Updone may request evidence reasonably relevant to a disputed additional-payment claim, including Platform messages, booking records, timestamps, work records, delivery records, or statements from the Users.
Talent should not rely on private payment arrangements outside the Platform for additional Services arising from an Updone booking.
Clients may have the option to provide Talent with voluntary tips or gratuities through the Platform.
Updone does not retain any portion of a tip or gratuity for its own benefit and does not charge a Platform commission or service fee on tips or gratuities.
Where permitted by applicable law, a Talent payout for a tip or gratuity may be reduced solely by the actual third-party payment-processing or merchant fee directly attributable or reasonably allocable to processing that tip or gratuity. Updone will not mark up, increase, or retain any portion of that processing fee.
For example, if a Client provides a $100 tip and the applicable third-party payment processor charges a 3% processing fee attributable to that tip, Talent may receive $97. Updone retains none of the $100 tip; the $3 represents the third-party cost of processing the gratuity.
If applicable law prohibits deduction of payment-processing or merchant costs from a tip or gratuity, Updone will not make that deduction.
Except for an actual third-party processing or merchant fee permitted under this section and applicable law, 100% of the tip or gratuity designated by the Client is for the benefit of Talent.
Talent operate independent businesses and are responsible for determining and satisfying their own federal, state, and local tax obligations.
Updone does not withhold payroll taxes from Talent as an employer.
Updone or its Payment Service Provider may report payments to tax authorities and issue Forms 1099 or other tax documents when required by law.
Talent are responsible for providing accurate taxpayer information.
Talent should obtain independent tax advice concerning their activities.
Updone may connect Clients with Talent offering Services that are subject to professional, occupational, licensing, permitting, registration, insurance, health, safety, age, location, or other legal requirements.
Unless expressly stated otherwise, Updone does not itself provide, supervise, license, certify, or assume responsibility for regulated or specialized Services offered by Talent.
Clients are responsible for:
Talent are responsible for complying with laws applicable to the Services they offer, including any required licenses, permits, registrations, certifications, insurance, professional standards, or restrictions.
Talent must refuse any Service Request or instruction that would require unlawful conduct or violate applicable licensing, professional, safety, or regulatory requirements.
Nothing in a Client's request requires Talent to violate applicable law.
A Client may cancel a Service Request before Talent accepts the booking without a Talent cancellation charge, subject to any non-refundable Platform charges clearly disclosed before payment.
After a Service Agreement has been formed, cancellation charges may apply.
The applicable cancellation amount will be determined by the cancellation policy displayed on the Platform or otherwise incorporated into the booking at the time the Service Agreement is formed.
Updone may consider the timing of cancellation, the circumstances of the booking, Talent's lost opportunity, amounts already incurred, and other relevant facts when administering a cancellation.
Updone may waive or modify cancellation charges in exceptional circumstances at its discretion, subject to applicable law.
Talent may freely reject a Service Request before accepting the Service Agreement.
After accepting a booking, Talent should cancel only when reasonably necessary and should notify the Client promptly.
An accepted booking is a contractual commitment between Talent and Client.
A Talent cancellation after acceptance may affect the Client and other Users.
Updone may restrict or suspend accounts for repeated late cancellations, intentional abandonment of accepted bookings, fraud, or repeated failures to perform accepted Services.
Such action is based on the failure to honor voluntarily accepted contractual commitments and is not a penalty for declining a Service Request before acceptance.
Updone may attempt to help the Client locate replacement Talent but does not guarantee that replacement Talent will be available.
Clients and Talent should first attempt to resolve Service-related disputes directly and professionally through the Platform.
Updone may provide administrative dispute assistance.
Updone may request and consider relevant information including:
During a genuine payment dispute, Updone may temporarily delay release of disputed funds while reviewing the matter.
Updone's administrative decision concerning whether to release, refund, or hold funds through the Platform is made for purposes of administering Updone's payment system.
It does not make Updone the employer, principal, agent, insurer, guarantor, judge, or contracting participant for the Services.
Updone is not required to adjudicate every private legal dispute between Users.
Users remain responsible for their own contractual rights and remedies against one another.
Where Updone displays a Money-Back Guarantee for a particular booking, the guarantee is subject to this section and any additional conditions disclosed with the booking.
A Client may potentially qualify for a full or partial refund where Talent:
A refund ordinarily will not be available where:
Unless otherwise stated, a Client seeking relief under the Money-Back Guarantee must contact Updone within seven (7) days after the scheduled completion date, delivery date, or other applicable performance date and provide reasonably requested supporting information.
Any Money-Back Guarantee is a limited contractual benefit and is not insurance.
Unless prohibited by law, the maximum amount recoverable under the Money-Back Guarantee is the amount actually paid through Updone for the affected booking.
Users agree not to improperly initiate a chargeback to avoid legitimate payment obligations.
If a Client disputes an Updone charge through a bank or card issuer, Updone may provide transaction records, booking records, communications, cancellation terms, and other relevant documentation to the financial institution.
If a payment previously released to Talent is later reversed because of fraud, chargeback, duplicate payment, mistake, or another valid reversal, Updone may recover the improperly paid amount from future payouts or pursue another lawful recovery method.
Updone will not make deductions prohibited by applicable law.
Updone invests resources in developing the Platform, acquiring Users, maintaining technology, processing payments, supporting transactions, and facilitating introductions.
Users may not use the Platform primarily to identify another User and then intentionally move an Updone-originated Service Request, booking, engagement, or transaction off the Platform for the purpose of avoiding applicable Updone fees, payment protections, or policies.
Users may not solicit or encourage another User to falsify, conceal, or misrepresent a Service Request, booking, engagement, or transaction to avoid Updone charges.
Updone may restrict accounts where there is credible evidence of intentional fee circumvention.
Nothing in this section prevents Talent from maintaining an independent clientele or providing services elsewhere, including through competing platforms.
Talent's general freedom to conduct an independent business is not restricted by this section.
Users must treat others lawfully and professionally.
Users may not use the Platform to:
Updone may investigate reported misconduct and may suspend or restrict Platform access where reasonably necessary to protect Users or Platform integrity.
Users are responsible for exercising appropriate judgment and precautions when interacting with others or performing Services, whether in person, remotely, or through third-party systems.
Clients are responsible for maintaining reasonably safe and lawful conditions at any location, property, system, or environment they control in connection with Services.
Clients must disclose known conditions that could materially affect Talent's safety or ability to perform the Services.
Talent may stop or decline to perform services where Talent reasonably believes conditions are unlawful or create an imminent safety risk.
Updone does not control Clients, Talent, other persons or entities, private properties, workplaces, digital environments, work locations, or other places or systems in which Services may be requested or performed and cannot guarantee that any location, interaction, or engagement will be safe.
In an emergency, Users should contact appropriate emergency services rather than relying on Updone.
Users may submit reviews based on genuine experiences.
Reviews must be truthful and must not contain unlawful, defamatory, threatening, discriminatory, fraudulent, or irrelevant content.
Updone may remove or restrict content that violates these Terms or applicable law.
Updone does not guarantee the accuracy of reviews submitted by Users.
Users may not purchase, sell, manipulate, coerce, or fabricate reviews.
Users may provide profiles, photographs, Service Request descriptions, work samples, reviews, messages, offers, and other materials ("User Content").
Users retain ownership of their User Content.
By submitting User Content to the Platform, the User grants Updone a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to host, reproduce, format, display, distribute, and use the User Content as reasonably necessary to:
Users represent that they have the rights necessary to submit the User Content.
Use of the Platform is subject to Updone's Privacy Policy.
Updone may provide information between Clients and Talent where reasonably necessary to facilitate a Service Request, booking, or Service Agreement.
Users receiving another User's personal information may use it only for legitimate purposes associated with the relevant Service Request, Service Agreement, booking, or transaction.
Users may not sell, misuse, publish, or use another User's personal information for unrelated solicitation or unlawful purposes.
By creating an account, Users agree that Updone may send transactional and administrative communications reasonably necessary to provide the Platform, including:
Where required by law, promotional or marketing text messages will be sent only with the appropriate consent.
Consent to receive marketing messages is not a condition of purchasing services where prohibited by law.
Users may opt out of marketing text messages by replying STOP.
Users may request assistance by replying HELP or contacting Updone.
Opting out of marketing communications does not prevent Updone from sending non-marketing communications reasonably necessary to administer an account, Service Request, booking, payment, legal notice, or security matter.
Message and data rates may apply.
The Platform, including its software, design, trademarks, logos, text, graphics, databases, processes, and Updone-created content, is owned by or licensed to Updone and is protected by intellectual-property laws.
Subject to compliance with these Terms, Updone grants Users a limited, revocable, non-exclusive, non-transferable license to access and use the Platform for its intended marketplace purposes.
Users may not, without authorization:
The Platform may contain links to or integrations with services operated by other persons or entities.
Updone does not control those other persons or entities and is not responsible for their independent acts, omissions, terms, privacy practices, availability, or services.
Users access third-party services at their own risk and subject to the third party's applicable terms.
Updone does not guarantee:
Updone facilitates introductions and marketplace transactions.
Clients and Talent make their own decisions concerning whether to contract with each other.
TO THE MAXIMUM EXTENT CONSISTENT WITH APPLICABLE LAW, TALENT ACKNOWLEDGE THAT THEY ARE INDEPENDENT SERVICE PROVIDERS OPERATING THEIR OWN BUSINESSES AND ARE NOT EMPLOYEES OF UPDONE.
Updone does not:
Talent have no authority to enter into obligations on behalf of Updone.
Nothing in these Terms prevents a government agency, arbitrator, or court from applying mandatory law to the actual facts of a particular relationship.
Talent perform Services pursuant to their direct Service Agreement with the Client.
Talent are independent contractors of the Client for purposes of the Service Agreement unless applicable law requires a different classification based on the actual circumstances.
The Client is Talent's customer for the Services.
Updone is not the recipient of the Services merely because the transaction was initiated through the Platform.
Nothing in the Service Agreement gives Talent authority to bind the Client beyond the agreed Services.
Where Services or a Service Agreement are subject to the New York State Freelance Isn't Free Act, the New York City Freelance Isn't Free Act, or another applicable freelancer-protection law, Client and Talent agree to comply with all applicable non-waivable requirements.
The booking confirmation, accepted Talent offer, Service Request description, agreed compensation, Platform communications, and these Terms are intended collectively to document the Service Agreement between Client and Talent.
Where applicable law requires additional written information or documentation, the Client and Talent agree to reasonably cooperate in providing or executing that information.
Nothing in these Terms waives a right or remedy that applicable freelancer-protection law prohibits a person from waiving.
All Users are responsible for complying with laws applicable to their own conduct and business.
Updone may modify, restrict, or discontinue Platform functionality where reasonably necessary to comply with a legal requirement.
Updone may respond to lawful subpoenas, warrants, court orders, regulatory requests, and other legal process.
To the maximum extent permitted by applicable law, Updone may, in its sole discretion, with or without cause and with or without prior notice, refuse registration or continued access to the Platform; restrict or limit Platform features; hide or remove profiles, listings, offers, reviews, or other content; suspend, deactivate, or terminate an account; cancel or restrict pending marketplace opportunities where reasonably appropriate; and prohibit a suspended or terminated User from creating or using another account.
Updone may exercise these rights for any lawful reason or without stating a reason, including where Updone determines or reasonably believes that continued access may adversely affect the safety, integrity, reputation, operation, commercial interests, legal compliance, or user experience of the Platform or its Clients, Talent, personnel, contractors, or service providers.
Without limiting Updone's discretion, circumstances that may result in restriction, suspension, deactivation, or termination include:
Updone may investigate suspected misconduct but is not required to complete an investigation, provide advance warning, use progressive discipline, or provide a specific reason before taking action, except where applicable law requires otherwise.
Updone may take immediate action without prior notice where it considers such action appropriate to protect Clients, Talent, Updone, other persons or entities, Platform integrity, payment systems, legal compliance, or safety.
A User whose account has been suspended, deactivated, or terminated may not create or use another account to circumvent that action without Updone's prior written authorization. Updone may restrict or terminate accounts that it reasonably determines are associated with a previously restricted or terminated User.
Talent will not be suspended, deactivated, terminated, or otherwise penalized solely because Talent declines a Service Request, rejects a proposed rate, chooses not to accept future opportunities, maintains independent clients, or uses competing marketplaces or platforms.
Suspension, deactivation, or termination does not eliminate contractual or payment obligations that arose before the action. Updone may continue to administer completed or pending transactions and will process undisputed amounts properly payable to Talent in accordance with these Terms and applicable law. Updone may delay, withhold, reverse, or otherwise administer disputed, fraudulent, reversed, or legally restricted amounts only as permitted by these Terms and applicable law.
Account suspension, deactivation, or termination does not necessarily result in deletion of personal information or Platform records. Updone may retain information associated with an account as described in the Privacy Policy and as reasonably necessary to complete transactions, administer payments, prevent fraud or abuse, investigate complaints, protect Platform security, enforce these Terms, resolve disputes, comply with legal obligations, or establish, exercise, or defend legal claims.
Users may stop using the Platform at any time. Updone may continue to retain and process information and administer pre-existing obligations as described in these Terms and the Privacy Policy.
Updone may modify or discontinue features of the Platform.
Updone does not guarantee uninterrupted or error-free operation.
The Platform may occasionally be unavailable because of maintenance, technical failures, third-party outages, cybersecurity incidents, or circumstances beyond Updone's reasonable control.
Updone may change the geographic areas, service categories, payment methods, or features supported by the Platform.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.”
UPDONE DISCLAIMS ALL WARRANTIES NOT EXPRESSLY PROVIDED IN THESE TERMS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
UPDONE DOES NOT WARRANT OR GUARANTEE THE QUALITY, SAFETY, LEGALITY, TIMELINESS, SUITABILITY, CONDUCT, RELIABILITY, OR PERFORMANCE OF ANY USER OR SERVICES.
UPDONE IS NOT RESPONSIBLE FOR THE ACTS OR OMISSIONS OF CLIENTS, TALENT, CUSTOMERS OF CLIENTS, PROPERTY OWNERS, WORKSITE OPERATORS, PAYMENT SERVICE PROVIDERS, BANKS, OR OTHER THIRD PARTIES.
Some jurisdictions do not permit particular warranty exclusions. In those jurisdictions, exclusions apply only to the maximum extent legally permitted.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, UPDONE AND ITS OWNERS, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, BUSINESS, DATA, GOODWILL, OR OPPORTUNITY, ARISING FROM OR RELATED TO:
THIRD-PARTY SERVICES; OR
UNAUTHORIZED ACCOUNT ACCESS,
EVEN IF UPDONE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, UPDONE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT OF UPDONE PLATFORM OR SERVICE FEES ACTUALLY PAID BY YOU TO UPDONE DURING THE SIX (6) MONTHS PRECEDING THE CIRCUMSTANCE GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100).
This limitation does not apply to liability that applicable law does not permit Updone to limit or exclude.
To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Updone and its owners, affiliates, officers, directors, employees, agents, and contractors from claims, liabilities, damages, losses, judgments, penalties, costs, and reasonable attorneys' fees arising from or related to:
This obligation does not require you to indemnify Updone for liability finally determined to have resulted solely from Updone's own gross negligence or willful misconduct where applicable law prohibits such indemnification.
Before filing arbitration or litigation against Updone, the User and Updone agree to attempt in good faith to resolve the dispute informally.
A User must send written notice describing:
relevant supporting facts
to info@updone.com with the subject line: LEGAL DISPUTE NOTICE
You and Updone will have thirty (30) days after receipt of the notice to attempt informal resolution before either you or Updone initiates arbitration, except where immediate injunctive relief is reasonably necessary or applicable law prohibits such a requirement.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
Except for disputes expressly excluded below or where applicable law prohibits arbitration, you and Updone agree that any dispute, claim, or controversy arising out of or relating to:
any other interaction with Updone
will be resolved by final and binding individual arbitration rather than in court.
Arbitration will be administered by the American Arbitration Association (“AAA”) under the AAA rules applicable to the nature of the dispute, as modified by these Terms.
The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement to the maximum extent applicable.
The arbitrator may award the same individual remedies that would be available in court, subject to lawful limitations contained in these Terms.
Nothing in this section prevents a User from filing a complaint with a government agency where the User has a legal right to do so.
Either you or Updone may pursue an individual claim in small claims court if the claim qualifies and remains on an individual basis.
Claims seeking temporary or preliminary injunctive relief necessary to prevent immediate misuse of intellectual property, unauthorized system access, or similar imminent harm may be brought in a court of competent jurisdiction where permitted by law.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND UPDONE AGREE THAT CLAIMS AGAINST ONE ANOTHER MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION.
The arbitrator may not consolidate the claims of multiple persons or preside over any form of class or collective proceeding except where applicable law expressly requires otherwise.
Nothing in this section waives a statutory right that applicable law prohibits a person from waiving.
If a particular portion of this waiver is determined to be unenforceable as to a particular claim or remedy, that determination will be handled in accordance with applicable law while the enforceable portions remain in effect.
You may opt out of the arbitration agreement in Sections 45 and 46 by sending an email to info@updone.com within thirty (30) days after the date you first accept these Terms.
The email must:
Opting out of arbitration will not affect the remaining provisions of these Terms or your ability to use the Platform.
An opt-out applies only to the User who validly submitted it.
For any dispute between you and Updone that is lawfully resolved in court rather than arbitration, you and Updone knowingly and voluntarily waive the right to a trial by jury to the maximum extent permitted by law.
Except where federal law or mandatory local law provides otherwise, these Terms and disputes between a User and Updone are governed by the laws of the State of California, without regard to conflict-of-law principles.
Mandatory rights provided by the law of the jurisdiction in which a User resides or performs services are not eliminated where they cannot lawfully be waived.
For any court proceeding between a User and Updone that is not subject to arbitration and is not required by law to proceed elsewhere, you and Updone consent to jurisdiction in the appropriate state or federal courts located in Los Angeles County, California.
Updone may revise these Terms from time to time.
The updated Terms will state the effective or “Last Updated” date.
If Updone makes a material change, Updone may provide additional notice through the Platform, email, or another reasonable method.
Unless otherwise required by law, updated Terms apply prospectively after becoming effective.
Continued use of the Platform after updated Terms become effective constitutes acceptance of the updated Terms.
Changes to the arbitration agreement will be administered in accordance with applicable law and will not retroactively alter a dispute for which Updone received formal written notice before the change became effective.
Updone may offer referral payments, promotional credits, discounts, incentives, or other programs.
Such offers may be subject to separate eligibility criteria, limits, expiration dates, and program terms displayed when the promotion is offered.
Updone may modify or discontinue a promotion prospectively.
Fraud, duplicate accounts, fabricated referrals, self-referrals where prohibited, or other manipulation may result in forfeiture of promotional benefits and account action.
Updone will not be liable for delay or failure to perform obligations caused by circumstances beyond Updone's reasonable control, including:
This provision does not excuse obligations that applicable law does not permit the responsible person or entity to excuse.
Users consent to contracting electronically.
Clicking a button indicating acceptance, booking Talent, accepting a Service Request, submitting an offer, requesting payment, releasing payment, or otherwise taking an action that the Platform identifies as legally significant constitutes an electronic signature to the extent permitted by law.
Users consent to receive agreements, notices, receipts, disclosures, transaction records, and other documents electronically.
Users should retain copies of important booking records and communications.
Users may not assign or transfer these Terms or an Updone account without Updone's prior written consent.
Updone may assign these Terms in connection with a merger, acquisition, reorganization, financing, asset sale, corporate restructuring, or transfer of the Platform or substantially all related business assets.
If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in effect.
Where a provision can lawfully be narrowed rather than invalidated entirely, it will be interpreted as narrowly as necessary to make it enforceable.
Updone's failure to enforce a provision of these Terms does not waive its right to enforce that provision later.
A waiver in one instance does not constitute a continuing waiver.
These Terms, the Privacy Policy, the applicable booking information, incorporated Platform policies, and any supplemental terms expressly applicable to a User or transaction constitute the agreement between the User and Updone concerning use of the Platform.
The direct Service Agreement between Client and Talent is separate from the agreement between each User and Updone.
Provisions that by their nature should survive termination will survive, including provisions concerning:
Questions concerning these Terms may be sent to:
Updone
Website: www.updone.com
Email: info@updone.com
Legal dispute notices and arbitration opt-outs should be submitted as described in Sections 44 and 47.
This Default Client-Talent Service Agreement applies when a Client books Talent through Updone unless Client and Talent have entered into additional written terms that lawfully modify their agreement.
The agreement is directly between:
Updone is not a contracting participant in this Service Agreement.
Talent agrees to provide the Services described in the accepted booking and any additional Services mutually agreed by Client and Talent.
The booking record will identify, as applicable:
Platform messages agreed between Client and Talent may supplement the Service Agreement.
Client agrees to pay the compensation accepted through the Platform, together with any additional amounts properly approved through the Platform.
Updone may facilitate the transaction through a third-party Payment Service Provider.
Talent performs Services as an independent service provider and not as an employee of Updone.
Talent controls the manner and means of performing the Services subject to:
Talent is free to provide services to other customers and through other platforms.
Client agrees to provide information, access, materials, property, equipment, systems, approvals, and other items Client has agreed to provide and that are reasonably necessary for the Services.
Client will not require Talent to engage in unlawful or unsafe activity.
Talent agrees to:
Additional time, quantity, deliverables, tasks, or materially expanded Services should be mutually agreed and submitted through the Platform.
After completion, Talent may request payment release.
Client may approve the release or raise a good-faith dispute.
Once Client releases payment, Talent's payout is generally expected to arrive within 3-5 Business Days after release, subject to third-party payment processing and the provisions of the Updone Terms of Use.
Cancellation rights and charges are governed by the cancellation terms applicable to the booking and the Updone Terms of Use.
Client and Talent agree to attempt to resolve disputes directly in good faith.
Updone may provide administrative dispute assistance but does not become a contracting participant in the Service Agreement by doing so.
Nothing in this Service Agreement waives any right or obligation that applicable law does not permit Client or Talent to waive.
For engagements subject to freelancer-contract laws, Client and Talent agree that the booking information, accepted offer, this Service Agreement, and related Platform records collectively form the written documentation of their engagement to the extent permitted by law.
Effective Date: September 13, 2026
Last Updated: September 13, 2026
PLEASE READ THESE TERMS CAREFULLY. THESE TERMS CONTAIN IMPORTANT PROVISIONS REGARDING YOUR LEGAL RIGHTS, INCLUDING AN AGREEMENT TO RESOLVE CERTAIN DISPUTES THROUGH INDIVIDUAL BINDING ARBITRATION AND A CLASS ACTION WAIVER, TO THE EXTENT PERMITTED BY LAW.
These Terms of Use ("Terms") constitute a legally binding agreement between you and Updone, the operator of Updone.com ("Updone," "we," "us," or "our"), and govern your access to and use of the Updone website, applications, communications systems, payment functionality, and related services (collectively, the "Platform").
By creating an account, accessing or using the Platform, posting a Service Request, submitting or accepting an offer, booking Talent, accepting a booking, making or receiving a payment, or otherwise using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any policies, rules, guidelines, or supplemental terms incorporated into these Terms by reference.
If you do not agree to these Terms, you may not access or use the Platform.
"Business Day" means Monday through Friday, excluding U.S. federal banking holidays.
"Service Request" means any request, project, task, job, assignment, engagement, booking opportunity, or other request for services posted or arranged through the Platform.
"Services" means any services offered or performed by Talent for Clients through or in connection with the Platform, regardless of service category.
"Client" means any individual or business using the Platform to seek, communicate with, book, or receive Services from Talent.
"Talent" means an independent service provider or independent business using the Platform to offer or provide Services to Clients.
"User" means any person or entity accessing or using the Platform, including Clients and Talent.
"Service Agreement" means the separate agreement formed directly between a Client and Talent when the Client accepts Talent's offer or otherwise books Talent through the Platform.
"Payment Service Provider or PSP" means Stripe or any other third-party company Updone uses to process, hold, transfer, receive, refund, or facilitate payments.
Updone operates an online marketplace and referral platform that enables Clients seeking Services to connect and contract directly with independent Talent offering those Services.
Updone provides marketplace, referral, communications, administrative, technology, and payment-facilitation services.
Updone does not itself provide the Services advertised, requested, booked, or performed through the Platform.
Talent, not Updone, performs Services for Clients.
Clients independently select the Talent they wish to engage.
Talent independently decides which opportunities to pursue and which Clients and engagements to accept.
Except where expressly stated otherwise, Updone is not a contracting participant in the Service Agreement between a Client and Talent.
Neither the availability of the Platform nor Updone's facilitation of a transaction creates an employment, agency, partnership, joint venture, franchise, fiduciary, or similar relationship between Updone and any User.
Talent using Updone are independent businesses or independent service providers offering services to Clients.
Talent are customers and users of Updone's marketplace, referral, and administrative services. Talent are not employees of Updone.
Updone does not employ Talent to perform Services.
Talent acknowledge and agree that:
Talent provide Services to Clients under Talent's own name or business name and not as employees or representatives of Updone.
Talent are responsible for determining whether to offer their Services for any Service Request.
Talent may accept or reject any Service Request, Client, offer, proposed rate, or Service Agreement before accepting it, without penalty from Updone solely because Talent declined the opportunity.
Once Talent voluntarily accepts a Service Agreement, Talent assumes contractual obligations to the Client and may be subject to consequences under these Terms for failing to fulfill those accepted obligations.
Talent may maintain their own independent clientele.
Talent may advertise, solicit, and provide services to the general public.
Talent may perform services through other marketplaces, referral services, agencies, businesses, or competing platforms.
Talent are not required to work exclusively through Updone.
Talent determine their own availability.
Talent may propose, set, negotiate, accept, or reject the rate for a Service Request.
Any suggested rates, market information, pricing guidance, or estimates displayed by Updone are informational only unless expressly stated otherwise. Talent remain free to propose, accept, reject, or negotiate rates through the Platform.
Talent may negotiate scheduling, hours, scope, responsibilities, and other terms directly with the Client through the Platform.
Talent exercise their own independent business judgment in deciding whether a Service Request is profitable, appropriate, safe, and suitable for them.
Talent are responsible for the manner and means by which they perform Services, subject to the mutually agreed scope of the Service Agreement and reasonable safety, access, legal, location-specific, and service-specific requirements.
Updone does not supervise Talent while Services are being performed.
Updone does not control how Talent performs Services.
Updone does not require Talent to attend employee meetings, maintain employee schedules, request permission for absences, work minimum hours, or accept a minimum number of Service Requests.
Talent do not receive wages, salaries, paid leave, health insurance, retirement benefits, unemployment benefits, workers' compensation benefits, or other employee benefits from Updone.
Talent are responsible for their own ordinary business expenses.
Talent are responsible for supplying the tools, equipment, materials, and supplies customarily necessary for the Services they offer, except for items that the Client or another responsible person or entity has agreed to supply.
Nothing in these Terms is intended to waive or eliminate any right that cannot lawfully be waived.
The legal classification of a person depends on applicable law and the actual relationship among the relevant persons and entities, and these Terms will not override any non-waivable legal requirement.
Talent represent and warrant that they:
Updone may retain certifications and related records as required by applicable law.
Clients independently determine whether Talent is appropriate for a Service Request.
Clients are responsible for reviewing Talent profiles, ratings, experience, credentials, communications, offers, and other available information before making a booking decision.
Clients agree to provide complete and accurate information regarding the requested Services, including, as applicable:
Clients must promptly update materially inaccurate or changed Service Request information.
Clients may communicate directly with Talent regarding the desired result, service requirements, schedule, location or delivery method, deliverables, and scope of Services.
Updone does not authorize Clients to treat Talent as employees of Updone.
If a Client is a business, the Client is responsible for determining and complying with any laws concerning its relationship with Talent.
Where required by California law, a business Client represents that the services obtained through Updone satisfy applicable requirements governing the use of independent service providers through referral agencies, including requirements concerning services regularly provided by the Client's employees or services within the Client's usual course of business.
Users must provide truthful, current, and complete information when registering.
Users may not:
Users are responsible for maintaining the confidentiality and security of their login credentials and for activity occurring through their accounts.
Users must promptly notify Updone of suspected unauthorized access.
Updone may require identity verification before allowing a User to participate in certain Platform activities or receive payments.
Updone may use identity verification, credential review, background screening, reference checks, ratings, account history, or other procedures designed to improve marketplace trust and safety.
Where legally required, background checks will be conducted only after any separate notices, disclosures, authorizations, or consents required by applicable law.
Any designation such as “verified,” “vetted,” “pre-vetted,” “licensed,” “certified,” “background checked,” “top rated,” “preferred,” “professional,” or similar terminology means only that the User or account has completed the particular Updone process or met the particular criteria associated with that designation at the relevant time.
Such designations are not an endorsement, warranty, guarantee, certification, or representation by Updone that Talent is safe, qualified, competent, insured, properly licensed for every Service Request, or suitable for a particular Client.
Clients remain responsible for independently evaluating Talent.
Clients may post Service Requests through the Platform.
Talent may submit offers or otherwise indicate their willingness to perform a Service Request.
Unless otherwise indicated by the Platform, no Service Agreement is formed merely because Talent views, responds to, discusses, or submits an offer for a Service Request.
When a Client accepts a Talent offer or books Talent through the Platform, the Client and Talent enter into a legally binding Service Agreement directly with each other.
The Service Agreement includes:
Updone is not a contracting participant in the Service Agreement.
Updone's facilitation of communications, booking, payments, reviews, customer support, or dispute assistance does not make Updone a contracting participant in the Service Agreement.
Client and Talent are responsible for fulfilling their respective contractual obligations to each other.
Talent may freely determine whether to pursue a Service Request.
Talent will not be penalized by Updone solely because Talent declines a Service Request, declines a Client, rejects a proposed rate, or chooses not to enter into a Service Agreement.
However, after voluntarily entering into a Service Agreement, Talent is expected to honor that agreement.
Repeated failures to perform accepted bookings, abandonment of accepted Service Agreements, material breaches of accepted Service Agreements, fraud, safety violations, or other violations of these Terms may result in account restrictions or suspension.
Such enforcement is based on failure to comply with accepted contractual or Platform obligations and not on Talent's decision to reject future opportunities.
Talent determine, propose, negotiate, or voluntarily accept their rates through the Platform.
A Client may post a proposed budget or rate.
Updone may display suggested pricing, historical pricing, market ranges, or other pricing information.
Any such pricing information is informational and does not require Talent to accept a particular rate.
Updone's Platform fee or service fee, if charged to a Client, is separate from the rate agreed between Client and Talent unless clearly disclosed otherwise.
Where applicable law requires that Updone's referral or marketplace fee not be deducted from Talent's negotiated rate, Updone will administer fees accordingly.
Third-party payment processing charges applicable to a payout may be charged or deducted where disclosed to the affected User and permitted by law.
When a Client books Talent, the Client authorizes the applicable charges displayed during checkout.
The amount may include:
Updone may use a third-party Payment Service Provider to collect and hold or reserve funds associated with a booking.
The Client authorizes Updone and the PSP to charge the Client's selected payment method as necessary to administer the transaction.
A charge appearing on a Client's payment method does not necessarily mean funds have been released to Talent.
After completing the Services, Talent may request release of payment through the Platform.
If Talent performed additional work, time, quantity, deliverables, or Services beyond the original Service Agreement, Talent should submit those additional amounts through the Platform.
The Client may approve, reject, or dispute requested additional amounts.
Talent must not falsely claim hours, services, expenses, or amounts not actually earned or agreed.
After Talent requests payment release, the Client will be notified and given an opportunity to:
Unless a different timeframe is displayed for the applicable booking, Updone may provide the Client approximately twenty-four (24) hours after notice of a release request to approve the payment or raise a dispute.
If a Client does not timely approve or dispute a properly submitted payment request, Updone may review the available information and may authorize payment release on the Client's behalf.
Updone may extend this period where reasonably necessary to investigate suspected fraud, unauthorized transactions, safety incidents, chargebacks, technical problems, disputes, or other unusual circumstances.
Updone is not required to automatically release payment where Updone reasonably believes additional review is appropriate.
Once the Client releases or authorizes release of payment, Updone will submit the applicable payout for processing through Updone's designated payment system or Payment Service Provider.
Funds are generally expected to arrive in Talent's designated payout account within three to five (3-5) Business Days after the Client releases payment.
The three-to-five-Business-Day period is a normal processing estimate and is not a guarantee that funds will become available in Talent's account at a particular date or time.
Actual payout timing may vary because of circumstances including:
A Client's release of payment means the transaction has been authorized to proceed through the payout process. It does not mean that funds have been instantaneously deposited into Talent's account.
Updone is not responsible for delays attributable to a Payment Service Provider, bank, financial institution, payment network, incorrect payout information supplied by Talent, or other circumstances outside Updone's reasonable control.
Talent is responsible for maintaining accurate and current payout information.
If a payout fails because Talent supplied incorrect or incomplete information, Updone may require corrected information before attempting the payout again.
Updone may use Stripe or another third-party provider for payment processing.
Users authorize Updone to provide information reasonably necessary for the PSP to process transactions, verify identity, prevent fraud, comply with law, and administer payouts.
Use of a PSP may also be subject to that provider's terms.
Updone does not control a PSP's banking network, settlement system, transfer schedule, risk procedures, or account-availability decisions.
Updone may delay, withhold, reverse, or decline a transaction where reasonably necessary because of:
Nothing in this section permits Updone to withhold undisputed amounts contrary to applicable law.
If the Services exceed the originally agreed time, quantity, deliverables, or scope, Talent and Client should agree to the additional work, rate, or compensation through the Platform whenever reasonably possible.
Talent may submit a request for additional payment.
Client authorization may be required before additional amounts are released.
Updone may request evidence reasonably relevant to a disputed additional-payment claim, including Platform messages, booking records, timestamps, work records, delivery records, or statements from the Users.
Talent should not rely on private payment arrangements outside the Platform for additional Services arising from an Updone booking.
Clients may have the option to provide Talent with voluntary tips or gratuities through the Platform.
Updone does not retain any portion of a tip or gratuity for its own benefit and does not charge a Platform commission or service fee on tips or gratuities.
Where permitted by applicable law, a Talent payout for a tip or gratuity may be reduced solely by the actual third-party payment-processing or merchant fee directly attributable or reasonably allocable to processing that tip or gratuity. Updone will not mark up, increase, or retain any portion of that processing fee.
For example, if a Client provides a $100 tip and the applicable third-party payment processor charges a 3% processing fee attributable to that tip, Talent may receive $97. Updone retains none of the $100 tip; the $3 represents the third-party cost of processing the gratuity.
If applicable law prohibits deduction of payment-processing or merchant costs from a tip or gratuity, Updone will not make that deduction.
Except for an actual third-party processing or merchant fee permitted under this section and applicable law, 100% of the tip or gratuity designated by the Client is for the benefit of Talent.
Talent operate independent businesses and are responsible for determining and satisfying their own federal, state, and local tax obligations.
Updone does not withhold payroll taxes from Talent as an employer.
Updone or its Payment Service Provider may report payments to tax authorities and issue Forms 1099 or other tax documents when required by law.
Talent are responsible for providing accurate taxpayer information.
Talent should obtain independent tax advice concerning their activities.
Updone may connect Clients with Talent offering Services that are subject to professional, occupational, licensing, permitting, registration, insurance, health, safety, age, location, or other legal requirements.
Unless expressly stated otherwise, Updone does not itself provide, supervise, license, certify, or assume responsibility for regulated or specialized Services offered by Talent.
Clients are responsible for:
Talent are responsible for complying with laws applicable to the Services they offer, including any required licenses, permits, registrations, certifications, insurance, professional standards, or restrictions.
Talent must refuse any Service Request or instruction that would require unlawful conduct or violate applicable licensing, professional, safety, or regulatory requirements.
Nothing in a Client's request requires Talent to violate applicable law.
A Client may cancel a Service Request before Talent accepts the booking without a Talent cancellation charge, subject to any non-refundable Platform charges clearly disclosed before payment.
After a Service Agreement has been formed, cancellation charges may apply.
The applicable cancellation amount will be determined by the cancellation policy displayed on the Platform or otherwise incorporated into the booking at the time the Service Agreement is formed.
Updone may consider the timing of cancellation, the circumstances of the booking, Talent's lost opportunity, amounts already incurred, and other relevant facts when administering a cancellation.
Updone may waive or modify cancellation charges in exceptional circumstances at its discretion, subject to applicable law.
Talent may freely reject a Service Request before accepting the Service Agreement.
After accepting a booking, Talent should cancel only when reasonably necessary and should notify the Client promptly.
An accepted booking is a contractual commitment between Talent and Client.
A Talent cancellation after acceptance may affect the Client and other Users.
Updone may restrict or suspend accounts for repeated late cancellations, intentional abandonment of accepted bookings, fraud, or repeated failures to perform accepted Services.
Such action is based on the failure to honor voluntarily accepted contractual commitments and is not a penalty for declining a Service Request before acceptance.
Updone may attempt to help the Client locate replacement Talent but does not guarantee that replacement Talent will be available.
Clients and Talent should first attempt to resolve Service-related disputes directly and professionally through the Platform.
Updone may provide administrative dispute assistance.
Updone may request and consider relevant information including:
During a genuine payment dispute, Updone may temporarily delay release of disputed funds while reviewing the matter.
Updone's administrative decision concerning whether to release, refund, or hold funds through the Platform is made for purposes of administering Updone's payment system.
It does not make Updone the employer, principal, agent, insurer, guarantor, judge, or contracting participant for the Services.
Updone is not required to adjudicate every private legal dispute between Users.
Users remain responsible for their own contractual rights and remedies against one another.
Where Updone displays a Money-Back Guarantee for a particular booking, the guarantee is subject to this section and any additional conditions disclosed with the booking.
A Client may potentially qualify for a full or partial refund where Talent:
A refund ordinarily will not be available where:
Unless otherwise stated, a Client seeking relief under the Money-Back Guarantee must contact Updone within seven (7) days after the scheduled completion date, delivery date, or other applicable performance date and provide reasonably requested supporting information.
Any Money-Back Guarantee is a limited contractual benefit and is not insurance.
Unless prohibited by law, the maximum amount recoverable under the Money-Back Guarantee is the amount actually paid through Updone for the affected booking.
Users agree not to improperly initiate a chargeback to avoid legitimate payment obligations.
If a Client disputes an Updone charge through a bank or card issuer, Updone may provide transaction records, booking records, communications, cancellation terms, and other relevant documentation to the financial institution.
If a payment previously released to Talent is later reversed because of fraud, chargeback, duplicate payment, mistake, or another valid reversal, Updone may recover the improperly paid amount from future payouts or pursue another lawful recovery method.
Updone will not make deductions prohibited by applicable law.
Updone invests resources in developing the Platform, acquiring Users, maintaining technology, processing payments, supporting transactions, and facilitating introductions.
Users may not use the Platform primarily to identify another User and then intentionally move an Updone-originated Service Request, booking, engagement, or transaction off the Platform for the purpose of avoiding applicable Updone fees, payment protections, or policies.
Users may not solicit or encourage another User to falsify, conceal, or misrepresent a Service Request, booking, engagement, or transaction to avoid Updone charges.
Updone may restrict accounts where there is credible evidence of intentional fee circumvention.
Nothing in this section prevents Talent from maintaining an independent clientele or providing services elsewhere, including through competing platforms.
Talent's general freedom to conduct an independent business is not restricted by this section.
Users must treat others lawfully and professionally.
Users may not use the Platform to:
Updone may investigate reported misconduct and may suspend or restrict Platform access where reasonably necessary to protect Users or Platform integrity.
Users are responsible for exercising appropriate judgment and precautions when interacting with others or performing Services, whether in person, remotely, or through third-party systems.
Clients are responsible for maintaining reasonably safe and lawful conditions at any location, property, system, or environment they control in connection with Services.
Clients must disclose known conditions that could materially affect Talent's safety or ability to perform the Services.
Talent may stop or decline to perform services where Talent reasonably believes conditions are unlawful or create an imminent safety risk.
Updone does not control Clients, Talent, other persons or entities, private properties, workplaces, digital environments, work locations, or other places or systems in which Services may be requested or performed and cannot guarantee that any location, interaction, or engagement will be safe.
In an emergency, Users should contact appropriate emergency services rather than relying on Updone.
Users may submit reviews based on genuine experiences.
Reviews must be truthful and must not contain unlawful, defamatory, threatening, discriminatory, fraudulent, or irrelevant content.
Updone may remove or restrict content that violates these Terms or applicable law.
Updone does not guarantee the accuracy of reviews submitted by Users.
Users may not purchase, sell, manipulate, coerce, or fabricate reviews.
Users may provide profiles, photographs, Service Request descriptions, work samples, reviews, messages, offers, and other materials ("User Content").
Users retain ownership of their User Content.
By submitting User Content to the Platform, the User grants Updone a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to host, reproduce, format, display, distribute, and use the User Content as reasonably necessary to:
Users represent that they have the rights necessary to submit the User Content.
Use of the Platform is subject to Updone's Privacy Policy.
Updone may provide information between Clients and Talent where reasonably necessary to facilitate a Service Request, booking, or Service Agreement.
Users receiving another User's personal information may use it only for legitimate purposes associated with the relevant Service Request, Service Agreement, booking, or transaction.
Users may not sell, misuse, publish, or use another User's personal information for unrelated solicitation or unlawful purposes.
By creating an account, Users agree that Updone may send transactional and administrative communications reasonably necessary to provide the Platform, including:
Where required by law, promotional or marketing text messages will be sent only with the appropriate consent.
Consent to receive marketing messages is not a condition of purchasing services where prohibited by law.
Users may opt out of marketing text messages by replying STOP.
Users may request assistance by replying HELP or contacting Updone.
Opting out of marketing communications does not prevent Updone from sending non-marketing communications reasonably necessary to administer an account, Service Request, booking, payment, legal notice, or security matter.
Message and data rates may apply.
The Platform, including its software, design, trademarks, logos, text, graphics, databases, processes, and Updone-created content, is owned by or licensed to Updone and is protected by intellectual-property laws.
Subject to compliance with these Terms, Updone grants Users a limited, revocable, non-exclusive, non-transferable license to access and use the Platform for its intended marketplace purposes.
Users may not, without authorization:
The Platform may contain links to or integrations with services operated by other persons or entities.
Updone does not control those other persons or entities and is not responsible for their independent acts, omissions, terms, privacy practices, availability, or services.
Users access third-party services at their own risk and subject to the third party's applicable terms.
Updone does not guarantee:
Updone facilitates introductions and marketplace transactions.
Clients and Talent make their own decisions concerning whether to contract with each other.
TO THE MAXIMUM EXTENT CONSISTENT WITH APPLICABLE LAW, TALENT ACKNOWLEDGE THAT THEY ARE INDEPENDENT SERVICE PROVIDERS OPERATING THEIR OWN BUSINESSES AND ARE NOT EMPLOYEES OF UPDONE.
Updone does not:
Talent have no authority to enter into obligations on behalf of Updone.
Nothing in these Terms prevents a government agency, arbitrator, or court from applying mandatory law to the actual facts of a particular relationship.
Talent perform Services pursuant to their direct Service Agreement with the Client.
Talent are independent contractors of the Client for purposes of the Service Agreement unless applicable law requires a different classification based on the actual circumstances.
The Client is Talent's customer for the Services.
Updone is not the recipient of the Services merely because the transaction was initiated through the Platform.
Nothing in the Service Agreement gives Talent authority to bind the Client beyond the agreed Services.
Where Services or a Service Agreement are subject to the New York State Freelance Isn't Free Act, the New York City Freelance Isn't Free Act, or another applicable freelancer-protection law, Client and Talent agree to comply with all applicable non-waivable requirements.
The booking confirmation, accepted Talent offer, Service Request description, agreed compensation, Platform communications, and these Terms are intended collectively to document the Service Agreement between Client and Talent.
Where applicable law requires additional written information or documentation, the Client and Talent agree to reasonably cooperate in providing or executing that information.
Nothing in these Terms waives a right or remedy that applicable freelancer-protection law prohibits a person from waiving.
All Users are responsible for complying with laws applicable to their own conduct and business.
Updone may modify, restrict, or discontinue Platform functionality where reasonably necessary to comply with a legal requirement.
Updone may respond to lawful subpoenas, warrants, court orders, regulatory requests, and other legal process.
To the maximum extent permitted by applicable law, Updone may, in its sole discretion, with or without cause and with or without prior notice, refuse registration or continued access to the Platform; restrict or limit Platform features; hide or remove profiles, listings, offers, reviews, or other content; suspend, deactivate, or terminate an account; cancel or restrict pending marketplace opportunities where reasonably appropriate; and prohibit a suspended or terminated User from creating or using another account.
Updone may exercise these rights for any lawful reason or without stating a reason, including where Updone determines or reasonably believes that continued access may adversely affect the safety, integrity, reputation, operation, commercial interests, legal compliance, or user experience of the Platform or its Clients, Talent, personnel, contractors, or service providers.
Without limiting Updone's discretion, circumstances that may result in restriction, suspension, deactivation, or termination include:
Updone may investigate suspected misconduct but is not required to complete an investigation, provide advance warning, use progressive discipline, or provide a specific reason before taking action, except where applicable law requires otherwise.
Updone may take immediate action without prior notice where it considers such action appropriate to protect Clients, Talent, Updone, other persons or entities, Platform integrity, payment systems, legal compliance, or safety.
A User whose account has been suspended, deactivated, or terminated may not create or use another account to circumvent that action without Updone's prior written authorization. Updone may restrict or terminate accounts that it reasonably determines are associated with a previously restricted or terminated User.
Talent will not be suspended, deactivated, terminated, or otherwise penalized solely because Talent declines a Service Request, rejects a proposed rate, chooses not to accept future opportunities, maintains independent clients, or uses competing marketplaces or platforms.
Suspension, deactivation, or termination does not eliminate contractual or payment obligations that arose before the action. Updone may continue to administer completed or pending transactions and will process undisputed amounts properly payable to Talent in accordance with these Terms and applicable law. Updone may delay, withhold, reverse, or otherwise administer disputed, fraudulent, reversed, or legally restricted amounts only as permitted by these Terms and applicable law.
Account suspension, deactivation, or termination does not necessarily result in deletion of personal information or Platform records. Updone may retain information associated with an account as described in the Privacy Policy and as reasonably necessary to complete transactions, administer payments, prevent fraud or abuse, investigate complaints, protect Platform security, enforce these Terms, resolve disputes, comply with legal obligations, or establish, exercise, or defend legal claims.
Users may stop using the Platform at any time. Updone may continue to retain and process information and administer pre-existing obligations as described in these Terms and the Privacy Policy.
Updone may modify or discontinue features of the Platform.
Updone does not guarantee uninterrupted or error-free operation.
The Platform may occasionally be unavailable because of maintenance, technical failures, third-party outages, cybersecurity incidents, or circumstances beyond Updone's reasonable control.
Updone may change the geographic areas, service categories, payment methods, or features supported by the Platform.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.”
UPDONE DISCLAIMS ALL WARRANTIES NOT EXPRESSLY PROVIDED IN THESE TERMS, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
UPDONE DOES NOT WARRANT OR GUARANTEE THE QUALITY, SAFETY, LEGALITY, TIMELINESS, SUITABILITY, CONDUCT, RELIABILITY, OR PERFORMANCE OF ANY USER OR SERVICES.
UPDONE IS NOT RESPONSIBLE FOR THE ACTS OR OMISSIONS OF CLIENTS, TALENT, CUSTOMERS OF CLIENTS, PROPERTY OWNERS, WORKSITE OPERATORS, PAYMENT SERVICE PROVIDERS, BANKS, OR OTHER THIRD PARTIES.
Some jurisdictions do not permit particular warranty exclusions. In those jurisdictions, exclusions apply only to the maximum extent legally permitted.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, UPDONE AND ITS OWNERS, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, BUSINESS, DATA, GOODWILL, OR OPPORTUNITY, ARISING FROM OR RELATED TO:
THIRD-PARTY SERVICES; OR
UNAUTHORIZED ACCOUNT ACCESS,
EVEN IF UPDONE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, UPDONE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT OF UPDONE PLATFORM OR SERVICE FEES ACTUALLY PAID BY YOU TO UPDONE DURING THE SIX (6) MONTHS PRECEDING THE CIRCUMSTANCE GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100).
This limitation does not apply to liability that applicable law does not permit Updone to limit or exclude.
To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Updone and its owners, affiliates, officers, directors, employees, agents, and contractors from claims, liabilities, damages, losses, judgments, penalties, costs, and reasonable attorneys' fees arising from or related to:
This obligation does not require you to indemnify Updone for liability finally determined to have resulted solely from Updone's own gross negligence or willful misconduct where applicable law prohibits such indemnification.
Before filing arbitration or litigation against Updone, the User and Updone agree to attempt in good faith to resolve the dispute informally.
A User must send written notice describing:
relevant supporting facts
to info@updone.com with the subject line: LEGAL DISPUTE NOTICE
You and Updone will have thirty (30) days after receipt of the notice to attempt informal resolution before either you or Updone initiates arbitration, except where immediate injunctive relief is reasonably necessary or applicable law prohibits such a requirement.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
Except for disputes expressly excluded below or where applicable law prohibits arbitration, you and Updone agree that any dispute, claim, or controversy arising out of or relating to:
any other interaction with Updone
will be resolved by final and binding individual arbitration rather than in court.
Arbitration will be administered by the American Arbitration Association (“AAA”) under the AAA rules applicable to the nature of the dispute, as modified by these Terms.
The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement to the maximum extent applicable.
The arbitrator may award the same individual remedies that would be available in court, subject to lawful limitations contained in these Terms.
Nothing in this section prevents a User from filing a complaint with a government agency where the User has a legal right to do so.
Either you or Updone may pursue an individual claim in small claims court if the claim qualifies and remains on an individual basis.
Claims seeking temporary or preliminary injunctive relief necessary to prevent immediate misuse of intellectual property, unauthorized system access, or similar imminent harm may be brought in a court of competent jurisdiction where permitted by law.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND UPDONE AGREE THAT CLAIMS AGAINST ONE ANOTHER MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION.
The arbitrator may not consolidate the claims of multiple persons or preside over any form of class or collective proceeding except where applicable law expressly requires otherwise.
Nothing in this section waives a statutory right that applicable law prohibits a person from waiving.
If a particular portion of this waiver is determined to be unenforceable as to a particular claim or remedy, that determination will be handled in accordance with applicable law while the enforceable portions remain in effect.
You may opt out of the arbitration agreement in Sections 45 and 46 by sending an email to info@updone.com within thirty (30) days after the date you first accept these Terms.
The email must:
Opting out of arbitration will not affect the remaining provisions of these Terms or your ability to use the Platform.
An opt-out applies only to the User who validly submitted it.
For any dispute between you and Updone that is lawfully resolved in court rather than arbitration, you and Updone knowingly and voluntarily waive the right to a trial by jury to the maximum extent permitted by law.
Except where federal law or mandatory local law provides otherwise, these Terms and disputes between a User and Updone are governed by the laws of the State of California, without regard to conflict-of-law principles.
Mandatory rights provided by the law of the jurisdiction in which a User resides or performs services are not eliminated where they cannot lawfully be waived.
For any court proceeding between a User and Updone that is not subject to arbitration and is not required by law to proceed elsewhere, you and Updone consent to jurisdiction in the appropriate state or federal courts located in Los Angeles County, California.
Updone may revise these Terms from time to time.
The updated Terms will state the effective or “Last Updated” date.
If Updone makes a material change, Updone may provide additional notice through the Platform, email, or another reasonable method.
Unless otherwise required by law, updated Terms apply prospectively after becoming effective.
Continued use of the Platform after updated Terms become effective constitutes acceptance of the updated Terms.
Changes to the arbitration agreement will be administered in accordance with applicable law and will not retroactively alter a dispute for which Updone received formal written notice before the change became effective.
Updone may offer referral payments, promotional credits, discounts, incentives, or other programs.
Such offers may be subject to separate eligibility criteria, limits, expiration dates, and program terms displayed when the promotion is offered.
Updone may modify or discontinue a promotion prospectively.
Fraud, duplicate accounts, fabricated referrals, self-referrals where prohibited, or other manipulation may result in forfeiture of promotional benefits and account action.
Updone will not be liable for delay or failure to perform obligations caused by circumstances beyond Updone's reasonable control, including:
This provision does not excuse obligations that applicable law does not permit the responsible person or entity to excuse.
Users consent to contracting electronically.
Clicking a button indicating acceptance, booking Talent, accepting a Service Request, submitting an offer, requesting payment, releasing payment, or otherwise taking an action that the Platform identifies as legally significant constitutes an electronic signature to the extent permitted by law.
Users consent to receive agreements, notices, receipts, disclosures, transaction records, and other documents electronically.
Users should retain copies of important booking records and communications.
Users may not assign or transfer these Terms or an Updone account without Updone's prior written consent.
Updone may assign these Terms in connection with a merger, acquisition, reorganization, financing, asset sale, corporate restructuring, or transfer of the Platform or substantially all related business assets.
If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in effect.
Where a provision can lawfully be narrowed rather than invalidated entirely, it will be interpreted as narrowly as necessary to make it enforceable.
Updone's failure to enforce a provision of these Terms does not waive its right to enforce that provision later.
A waiver in one instance does not constitute a continuing waiver.
These Terms, the Privacy Policy, the applicable booking information, incorporated Platform policies, and any supplemental terms expressly applicable to a User or transaction constitute the agreement between the User and Updone concerning use of the Platform.
The direct Service Agreement between Client and Talent is separate from the agreement between each User and Updone.
Provisions that by their nature should survive termination will survive, including provisions concerning:
Questions concerning these Terms may be sent to:
Updone
Website: www.updone.com
Email: info@updone.com
Legal dispute notices and arbitration opt-outs should be submitted as described in Sections 44 and 47.
This Default Client-Talent Service Agreement applies when a Client books Talent through Updone unless Client and Talent have entered into additional written terms that lawfully modify their agreement.
The agreement is directly between:
Updone is not a contracting participant in this Service Agreement.
Talent agrees to provide the Services described in the accepted booking and any additional Services mutually agreed by Client and Talent.
The booking record will identify, as applicable:
Platform messages agreed between Client and Talent may supplement the Service Agreement.
Client agrees to pay the compensation accepted through the Platform, together with any additional amounts properly approved through the Platform.
Updone may facilitate the transaction through a third-party Payment Service Provider.
Talent performs Services as an independent service provider and not as an employee of Updone.
Talent controls the manner and means of performing the Services subject to:
Talent is free to provide services to other customers and through other platforms.
Client agrees to provide information, access, materials, property, equipment, systems, approvals, and other items Client has agreed to provide and that are reasonably necessary for the Services.
Client will not require Talent to engage in unlawful or unsafe activity.
Talent agrees to:
Additional time, quantity, deliverables, tasks, or materially expanded Services should be mutually agreed and submitted through the Platform.
After completion, Talent may request payment release.
Client may approve the release or raise a good-faith dispute.
Once Client releases payment, Talent's payout is generally expected to arrive within 3-5 Business Days after release, subject to third-party payment processing and the provisions of the Updone Terms of Use.
Cancellation rights and charges are governed by the cancellation terms applicable to the booking and the Updone Terms of Use.
Client and Talent agree to attempt to resolve disputes directly in good faith.
Updone may provide administrative dispute assistance but does not become a contracting participant in the Service Agreement by doing so.
Nothing in this Service Agreement waives any right or obligation that applicable law does not permit Client or Talent to waive.
For engagements subject to freelancer-contract laws, Client and Talent agree that the booking information, accepted offer, this Service Agreement, and related Platform records collectively form the written documentation of their engagement to the extent permitted by law.