1. Who we are and what this policy covers

Updone LLC, doing business as Updone, operates Updone.com and the associated marketplace, communications, booking, support, and payment administration services. This Policy explains how we collect, use, disclose, and retain personal information about Clients, Talent, visitors, witnesses, and others who interact with those services.

This Policy applies to personal information processed by Updone in connection with its services. Additional notices may apply to particular features or activities. Third-party services have their own privacy policies.

2. Personal information we collect

Account and contact information includes names, business names, email addresses, telephone numbers, mailing addresses, account identifiers, login credentials, and preferences supplied in connection with an account or request.

Profile and qualification information includes photographs, service descriptions, work history, experience, rates, availability, skills, credentials, permits, licenses, references, and insurance information that Talent supplies or that we lawfully obtain to administer the marketplace. Public profile information can be visible to visitors, other Users, and search engines.

Booking and transaction information includes event or service details, locations, schedules, offers, accepted rates, additional charge requests, payment amounts, payment status, refunds, tips, disputes, and relevant tax records. Payment providers may collect card, bank, identity, and tax information directly. Updone may receive transaction references, status information, limited payment identifiers, and other information needed to administer a transaction. Do not send full card numbers or bank credentials through ordinary support messages.

Communications information includes messages and attachments exchanged through Platform features, information supplied to customer support, and copies of communications provided by participants.

Verification information includes phone numbers, identification documents, and information about verification attempts and results that Updone or its service providers process to verify phone numbers and identity.

Safety and dispute information includes complaints, incident descriptions, supporting documents, witness statements and contact details, photographs, videos, transaction records, correspondence, and investigation outcomes provided in connection with a booking or report.

Technical and usage information may include IP address, browser and device characteristics, approximate location derived from IP address, pages visited, interactions, timestamps, referral sources, cookies or similar identifiers, and account security or acceptance logs. Precise location or device permissions, if offered, are subject to any required separate notice and permission.

Updone does not request medical histories or other unrelated sensitive information for its current account verification process. Provide only information relevant to the service or request. Materials submitted in connection with a dispute may incidentally contain sensitive information and will be handled for the purposes described in this Policy.

3. Sources of information

We receive information from you; other Users and persons involved in bookings; people submitting references or complaints; payment, verification, hosting, security, and communications providers; and public sources where lawfully relevant. Technical information may be collected automatically when you interact with the Platform. A person submitting information about someone else must have a lawful basis and should disclose only what is reasonably necessary.

4. How we use information

We use information to create and secure accounts; display profiles; connect Clients and Talent; communicate offers and booking details; administer payments, tips, refunds, and tax reporting; provide support; and maintain Platform functionality.

We also use relevant information to verify phone numbers and identification; detect fraud or account misuse; document acceptance of terms; assess safety complaints; restrict unsafe or fraudulent accounts; prevent evasion of restrictions; investigate payment disputes; preserve evidence; pursue or defend legal claims; and comply with applicable law and lawful requests.

We may use usage information to understand and improve the Platform and measure communications or campaigns, subject to applicable law and your choices. Sections 8 and 9 describe cookies, advertising, and marketing communications.

Where applicable law requires a legal basis, we process personal information to perform a contract, comply with legal obligations, pursue legitimate interests that are not overridden by your rights, or with your consent. Where processing relies on consent, you may withdraw it, subject to applicable law.

5. How information is disclosed

To Clients and Talent, we disclose profile, booking, contact, and transaction information reasonably necessary for them to evaluate, arrange, and perform the engagement. The timing and visibility of contact information depend on the relevant Platform feature. Users must use information received through Updone for legitimate engagement purposes and comply with their own privacy obligations.

To service providers, we disclose information needed for hosting, storage, communications, customer support, payment processing, security, analytics, verification, legal services, and other business functions, subject to applicable contractual and legal restrictions. A provider may act independently for activities such as payment compliance, as explained in its own notice.

We may disclose relevant information to other Users or their authorized representatives, service providers, professional advisers, and authorities to investigate complaints, resolve disputes, enforce our Terms of Service, or protect the rights and safety of Updone, Users, or others, as permitted by applicable law.

We may disclose personal information to comply with applicable law or legal process, respond to lawful requests from public authorities, investigate fraud, or establish, exercise, or defend legal claims.

In a merger, financing, sale, restructuring, or similar transaction, relevant information may be disclosed with appropriate protections and any legally required notice or choice. We may otherwise disclose information at your direction or with legally valid consent.

6. Customer support and disputes

When you contact customer support or report a concern, we collect the information you provide, which may include booking details, messages, receipts, payment confirmations, and other supporting materials. We may request additional information relevant to the matter. Please provide only information relevant to your request.

We use this information to provide support, investigate reports, resolve payment and booking disputes, prevent fraud, and enforce our Terms of Service. We disclose and retain it as described in Sections 5 and 7.

7. Retention and account closure

We retain personal information for as long as reasonably necessary for its disclosed purpose and applicable legal requirements. Relevant criteria include account activity, the booking and transaction lifecycle, accounting and tax obligations, fraud prevention, the sensitivity of the information, pending complaints, legal holds, and applicable claim periods. Different categories may have different retention periods.

Profile and contact records generally follow the account relationship and associated lawful retention needs. Booking, payment, and acceptance records are retained for transaction administration and applicable accounting, tax, and legal periods. Verification records are limited to what is necessary for the particular process and applicable requirements. Incident evidence is retained for the investigation and related safety or legal needs, with review of continued necessity after the matter closes. Security and technical logs follow their operational and security purposes. Backup records may remain until the applicable backup cycle expires, subject to access and use restrictions.

Closing an account does not automatically delete records needed for transaction administration, fraud prevention, investigations, legal claims, or other lawful purposes. We delete or deidentify personal information when it is no longer needed, subject to applicable legal requirements.

8. COOKIES, ANALYTICS AND ADVERTISING

Updone and its service providers use cookies and similar technologies, such as pixels, local storage, scripts and log files, to keep you signed in, protect the Platform, remember preferences, understand how the Platform is used, and measure our advertising.

Technologies we use.

• Essential: login and session management, security and fraud prevention, bot protection (Cloudflare Turnstile), and payment processing (Stripe).
• Analytics and performance:
• Google Tag Manager, which loads our measurement and advertising tags.
• Google Analytics, which measures traffic and page use, including our booking and hiring steps and the amounts involved.
• PostHog, which provides product analytics. It records page views, clicks and events, and may record sessions to show how pages are used. Text you type into form fields and chat messages are masked in recordings. When you are logged in, PostHog may link activity to your account, including your email address.
• Sentry, which monitors errors and performance. It may record a sample of sessions, with on-page text masked, to help us diagnose problems.
• Advertising and measurement: Google Ads and the Meta Pixel. These tags help us measure whether our ads lead to sign-ups or bookings and show our ads to people who have visited the Platform. They may collect identifiers such as cookie IDs and IP address, along with information about your activity on the Platform (such as pages viewed and buttons clicked), and share it with Google or Meta. We also use Meta’s server-side Conversions API, which sends some of this information to Meta from our systems as well as from your browser.
• Forms and maps: Mapbox (address suggestions) receives the address you type as you type it. Verifalia (email validation) receives the email address you submit when you sign up, through our servers.
• Media delivery: Cloudinary delivers videos on parts of the Platform.
• Email delivery: Resend and our SMTP provider deliver our emails and may log delivery information, such as whether an email was delivered or opened.

Sale and sharing. We do not sell personal information for money. The advertising technologies described above may, under some privacy laws, count as “sharing” personal information for cross-context behavioral advertising or targeted advertising. We do not knowingly sell or share the personal information of anyone under 16.

Your choices.

• To opt out of sharing for targeted advertising, email info@updone.com with PRIVACY REQUEST in the subject line. We process these requests manually. Our website does not currently detect browser opt-out signals such as Global Privacy Control.
• You can block or delete cookies in your browser settings, though some features may stop working. You can also use Google’s Analytics opt-out browser add-on, browser extensions that block trackers, and the ad settings of Google, Meta and Microsoft.
• Opting out of advertising technologies does not stop essential cookies or service messages.

9. Marketing and service communications

You may unsubscribe from marketing emails using the unsubscribe mechanism or by contacting info@updone.com. Where SMS marketing is offered, follow the opt-out instructions in the message, including STOP where supported. Required notices and consents for automated calls, texts, or recording are provided separately where applicable. Consent to marketing is not a condition of purchasing Services where prohibited by law.

Opting out of marketing does not prevent necessary account, booking, payment, legal, fraud, or safety communications. We do not disclose mobile opt-in consent or SMS subscription information to third parties for their own marketing; service providers may process that information to deliver messages on our behalf as legally permitted.

10. Your privacy rights and requests

Depending on where you live and which laws apply to Updone, you may have rights to know or access personal information, receive a portable copy, correct inaccuracies, delete information, withdraw consent, opt out of sale or sharing or targeted advertising, restrict certain uses of sensitive information, or object to or restrict certain processing. Some laws also provide an appeal right. Exceptions may apply for transactions, fraud prevention, investigations, legal claims, legal holds, or other lawful purposes.

To exercise your privacy rights, email info@updone.com and describe your request. We may request information needed to verify your identity or an authorized agent's authority, as permitted by law. Verification requirements depend on the nature of the request and applicable law.

We respond within the time required by applicable law and explain any denial or limitation. Where an appeal right applies, you may appeal by emailing info@updone.com. You may also contact the appropriate regulator. We do not unlawfully discriminate against you for exercising privacy rights.

11. California information and notice at collection

If the California Consumer Privacy Act, as amended, applies to Updone and your information, California residents have the applicable rights described in Section 10, including access, correction, deletion, portability, opt-out of sale or sharing, limitation of qualifying sensitive-information uses, and nondiscrimination.

The categories potentially handled for the disclosed marketplace purposes include identifiers and contact information; account and transaction records; commercial information; internet or network activity; approximate location; professional and qualification information; photographs, video, audio, and complaint records where supplied; and sensitive identifiers or other sensitive information only where actually needed and lawfully obtained. Sources, purposes, recipient categories, and retention criteria are described in Sections 2 through 8. Not every category is collected about every person.

12. Security and confidentiality

We use safeguards appropriate to the nature of the information and the risks to protect personal information from unauthorized access, use, alteration, or disclosure. Access to sensitive complaint and verification materials should be limited to persons with a legitimate need. No internet transmission or storage method guarantees absolute security. Users should protect account credentials and notify us promptly of suspected compromise. Where a security incident triggers notification duties, we will provide notices required by applicable law.

13. Children

The Platform is intended for adults aged eighteen (18) and older. We do not knowingly collect personal information from children under eighteen through account registration. If you believe a child has provided personal information to us, contact info@updone.com so we can review and take appropriate action.

14. International processing and third party services

Personal information may be processed in the United States and other countries where Updone or its service providers operate. Data protection laws in those countries may differ from those where you live. We apply transfer safeguards where required by applicable law.

Third-party websites and services linked to or used with the Platform have their own privacy practices. Please review their privacy policies.

15. Changes to this policy

We may update this Policy from time to time. We will identify the updated date and provide notice of material changes and obtain consent where required by applicable law.

16. Contact

Privacy contact: info@updone.com.

Operator: Updone LLC doing business as Updone.

Business mailing address: 30 N Gould St, Ste R, Sheridan, WY, 82801.

Contact us with questions about this Policy or to submit a privacy request.